Services & Support

FAQ

Is there any basic requirement that we import your e-bikes to USA?

UL (2849+2271) certifications are Required. Of which ,UL2271 is a safety standard for the battery system used in LEVs(Light Electric Vehicles).This standard sets requiremetns for the design,construction,and testing of the battery packs used in these devices UL2849 is a safety standard set by underwriters Laboratories(UL) for electric bicycles/E-bikes.in 2020,the UL standards development Organization introduced their first safety standard for e-bikes Called UL2849 UL2849 is Compatible with the Canadian market

Is there any basic requirement that we import your e-bikes to Europe?

EN 15194 is a European standard specifically developed for electric bicycles. The standard establishes the technical requirements for electric systems, construction, and safety features of e-bikes

EN15194 applies to 27 countries in European Union ,And some other countries & district ,like Morocco ,Australia,Israel and etc

What is the battery life?

E-Bikes come with a range of battery sizes, accessories, and warranty periods, and the life span of the battery will vary with how often you ride, your charging habits, and the maintenance you invest in your new bike.

Typically, e-bike batteries will last up to about five years if you store your bike in dry conditions, keep the charging ports clean, and avoid discharging the bike completely. Consistently allowing your bike battery to fully discharge will increase the risk of cell degradation and needing to replace the battery for your e-Bike much sooner!

The range for an e-bike?

The distance an electric bike covers depend on several factors. The main element is the size of the bike battery. After battery capacity, external factors impact the range of an electric bike. Some of these factors include rider weight, terrain, temperature, use of accessories, type and pressure of tires, use of gearing, inclines, and the level of motor assistance/throttle used during your bike ride,Typically ,the more battery capacity you have ,the longer the e-bike could run

How fast will an e-bike go?

The speed of an eBike depends a lot on the size of the motor on the eBike you decide to purchase.Commonly,the more watts the motor gives,the faster that RPM is . The components built into an eBike monitor speed and stop providing electric assistance when you reach a speed threshold, helping you ride your eBike safely without compromising efficiency.

Riding e-bikes will help losing weight?

E-bikes actually could be treated as a regular bicycle with e-assist.The motor on an e-bike could make cycling easier.Thanks to the PAS ,Users should move body during the ride。Nowadays,more and more users prefer the e-bikes as the major mode of commuting(Work place-Home) ,As they can save time for Gym

Can we ride the e-bikes in the rain?

While we do not recommend leaving the e-bikes out in the rain or riding in hazardous conditions due to personal safety, our eBikes can be ridden in the rain and handle water exposure(IP65). Just as with any electrical device, keeping the bike dry and protected from the elements will increase the lifespan of the bike.

Torque Sensor or Cadence Sensor?

Cadence sensing pedal assist is overall a more primitive technology that has far less benefits than torque sensing. A bike with torque sensing assist will not only ride smoother, your battery power will last much longer.

Bikes with torque sensing are often more expensive. If cost is an issue, consider what you are going to use your bike for. While torque sensing is recommended, riders who plan on shorter rides on flatter terrain may be able to get by with cadence sensing. However, if you ever decide you want to up the intensity of your cycling, you will be limited to the capabilities of a cadence sensing bike. A torque sensing bike is a better long term investment, as it can adapt to your fitness needs as they change over time.

What if I lose the battery key?

All e-bikes from us will have a number on the battery keys ,Just take pictures and record the number when you receive your e-bikes .Send us the numbers and we will send you a copy of keys.

Battery safe?

*Cells :We only work with Samsung ,LG,Panasonic ,who give best performance on the li-ion cells

*BMS:Each batteries are assembled with sophisticated battery management system (BMS), which is like a communication pipeline between the battery’s cells. It’s constantly monitoring and regulating, ensuring each individual cell is performing with top-level efficiency without overheating. BMS is crucial for safer battery operation, and it’s also important for ensuring you get the longest possible life out of your battery.

*Battery assembly---PACK planet. We work with big factories in local ,who has SOP ,QS ,ISO ,to ensure of the highest requirements for quality, the best documentation, the longest qualification timelines, and the most experience manufacturing

*Certificate:All batteries will be tested by labs before shipping out